Information & support
Useful Documents & Customer Guides
Helpful information, clear guidance and support beyond the installation.
At Martin Bond Electrical Contractors Limited, we believe that good customer service doesn't end when the electrical work is complete.
Understanding your installation, knowing how to operate protective devices and having access to clear information can help you maintain a safe and reliable electrical system.
Terms of Work
Our Terms of Work explain the arrangements that apply when using MBEC, including estimates, bookings, payment terms, warranties and other important information.
We encourage customers to read these before confirming a booking, these will also be sent out with your booking confirmation.
Consumer Unit Handover Guide
If we've installed a new consumer unit at your property, this guide explains the purpose and operation of the main electrical protection devices.
Topics include:
- Understanding the main switch
- Residual current protection and circuit breakers
- Surge protection devices
- Routine test-button checks
- Troubleshooting common electrical issues
- Warranty support and exclusions
- Future inspection and maintenance
Please retain the guide with your electrical installation certification.
Electrical Safety & Best Practice
Our customer guidance provides practical advice on looking after your electrical installation, recognising warning signs and understanding when professional assistance may be required.
Electrical Installation Condition Reports
An Electrical Installation Condition Report (EICR) provides information about the condition of an existing electrical installation.
If you're arranging an EICR, it is helpful to provide access to the consumer unit, relevant rooms and electrical accessories, and to advise us beforehand of any known problems or restricted access.
We can explain the process and agreed inspection limitations before your appointment.
Ask About an EICRNeed Some Advice?
If you have questions about a document, recently installed equipment or your electrical installation, please contact us.
Contact MBECImportant: These documents provide general customer information and do not replace inspection, testing, manufacturer instructions or advice from a suitably skilled electrical professional. If you believe an electrical installation is unsafe, do not attempt repairs yourself.